Careers in Hotel Management
Hospitality and tourism industry comprises of different segments which include food services, lodging, boarding, recreation (Hotel Management) and travel management. All these segments go hand in hand. The hospitality industry is one of the fastest growing areas of our economy and offers the opportunity to work in multiple areas. This fast growing industry requires a constant supply of workers and managers who are qualified and trained to fill a wide range of positions. There are many career options in the hospitality industry. To be successful in this field you need to have good communication skills and be able to cope with an ever changing environment. This industry can be glamorous and exciting and offer you the chance to travel. As long as there are people on this planet, hospitality workers will be required to take care of their needs while away from home.
Range of employment opportunities in this industry is vast. The two main domains under hospitality industry are:
- Hotel Management
- Travel and Tourism
People traveling for business or leisure look for a home away from home. Competent staff, good food, and a secure and restful room can go a long way toward making people enjoy traveling, and hotel managers ensure the same. With increasing globalization, career opportunities in this field are not limited within country. There are chains of hotels which operate internationally providing scope for a career abroad. It is a glamorous profession which has a bright future. With the growth of hotel industry driven by foreign and domestic tourism and business travel, the demand for well-trained quality personnel too has grown largely.
Nature of Work
Depending on the size of the hotel, the departments and duties of the personnel differ. In smaller hotels the main person may oversee everything personally, or he/she may have a team of support staff at large resorts with many services.
Various departments and their work are listed below.
Departments and their Nature of Work
The General Manager heads this department. He is in-charge of the coordination and administration of the hotel. This department is responsible for staff management, financial control, provision of services, quality control and customer care. The hotel manager’s duties also include setting room rates, establishing standards for housekeeping, food quality, decoration, approving expenditure and apportioning funds to various departments.
Front office is the main centre of all major activities. The major tasks of this department include providing information, making room reservations and taking care of check-ins and check-outs. The front office staff interacts directly with the customers. It generates maximum revenue for the hotel as it sells rooms to the guests. This also includes sub departments like Reservation, Bell desk, and Information desk.
Housekeeping is the department that deals essentially with cleanliness and all ancillary services attached to it. Its standard plays an important role in the reputation of the hotels. This department is responsible for the maintenance and cleanliness of all the rooms, toilets, swimming pools, gymnasium, games arcades and meeting rooms. Horticulture is one of the most important features of housekeeping department which deals with different types of flower arrangements and maintenance of the gardens and lawns. This department works toward giving a pleasant look to the hotel.
Food and Beverage department is the hub of the hotel industry. It is also responsible for all the food that is prepared and served in a very attractive and pleasing manner to the guests. There are several kinds of food and beverage outlets like restaurants, bars, coffee shops, take aways, banquets etc. It is the second most revenue producing department of the hotel. The major jobs include Kitchen department (which deals with preparation of food) Bakery department and Catering department (consists of people who serve food and drinks to the customers in the hotel).
This department deals with both cash and credit transactions, i.e. all the financial transactions like purchase of materials, room tariffs, and other services offered to the guests. This department also compiles information required for budgeting, pricing of food and services. Finance professionals like Cost accountants are given higher positions in the department. Chief cashier, cash clerk/bill clerk are some of the key positions in this department.
The main work of this department is to keep in touch with travel agents and tour operators and other potential corporate clients in terms of selling hotel facilities. Sales & marketing department normally handles advertising and public relations. Their job is to attract guests to the hotel by offering discounts, freebies, and other attractive combination packages. They also conduct campaigns aimed at special clients highlighting the services and facilities for them.
Qualified engineers are appointed for the maintenance of the building and various machines involved on the premises. They are assisted by trained staff in the electrical and mechanical departments. Mechanical engineers, electrical engineers, plumbers, carpenters etc. are employed by this department.
Provides security for the guests and their belongings and employs security officers, and guards for this purpose. Retired army personnel are usually preferred.
Hotel management as a career requires a friendly, helpful, outgoing personality. Different departments have different quality and skill requirements. In general those opting for a career in this field should have good organizational background, good interpersonal skill and strong work commitment and self-discipline. Those who interact directly with guests must be extroverted co-operative, polite and respectful to the guests, having patience to deal with their grievances, willing to work hard even at odd hours and yet being cheerful. They need to have the ability to plan and prioritize work, multi-task and work quickly especially in “peak hours” with a lot of activity happening around. Not only that, they need to be very conscious about their appearance by dressing neatly, ensuring clean hair and nails, practicing good hygiene habits.
Students who are hardworking, ready to work in odd shifts and have patience can opt for Hotel Management as initially career growth is slow in India as compared to other countries. But at later stage when a student gets good experience in the industry can get very good packages and positions.
Lots of good paying and interesting openings are there for hotel management graduates in various fields like: Hotel & restaurant services, clubs and casinos management, catering departments of Airlines, Railways, Banks, Armed Force, shipping companies, Cruise ships etc. Hospital administration and catering, Hotel and Tourism Associations, Institutional Management, supervising canteens in college, schools, factories, company guest houses etc.
Hotel Management Courses after 12th
BSc in Hospitality and Hotel Administration
Bachelor of Hotel Management (BHM)
Bachelor in Hotel Management and Catering Technology (BHMCT)
BA in Hotel Management
BA (Hons) in Hotel Management
BBA in Hospitality, travel & tourism
BA (Hons) in Culinary Arts
BBA in Hotel Management
- National Council for Hotel Management and Catering Technology – NCHMCT-JEE
- Army Institute of Hotel Management & Catering Technology – AIHMCT
- Bharati Vidyapeeth Institute of Hotel Management and Catering Technology – BVP CET HM
- Common Hotel Admission Test by IIHM – e-CHAT
- Maharashtra Hotel Management Common Entrance Test – MAH HM CET
- West Bengal Joint Entrance Examination For Admission to Bachelor Courses of Hotel Management & Research (JEHOM) – WBJEE HM
- GGSIPU Common Entrance Test – IPU CET
- Oberoi Centre of Learning and Development (OCLD) – STEP
- Institute of Hotel Management Taj, Aurangabad
- Christ University CET